SHIP TO HOME

Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.

Here’s how Ship-to-Home works:

• Shop your local store on acehardware.com.
• Once you have selected an item, click the 'Add to Cart button' and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.
• Continue to proceed through the checkout process through to order completion.
• Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.
• For quicker delivery, please select Next Day or Second Day shipping.
• After you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

You can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day.

See below for shipment arrival timing:

• Next Day Shipping (Arrives Next Business Day)
• Second Day Shipping (Arrives within 2 Business Days)
• Standard Ground Shipping (Arrives in 3 to 8 Business Days)

You have 30 days from the time of package delivery per the carrier, to report an issue with your order.

DELIVERY FROM STORE

Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Here is how Delivery from Store works:

• Shop your local store on acehardware.com.
• If your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.
• Delivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.
• You may choose Delivery from Store in the cart.
• During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "unattended" delivery. At this point you are ready to place your order.
• Upon receipt of your order, we will confirm whether or not the items in your order are in stock and available.
• You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled.
• For attended and unattended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.
• Your local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.
• If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.
• For attended delivery, you or your representative must be 18 years of age or older and a signature is required.
• If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.
• Delivery fee will be shown in checkout.
• Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.

FREE STORE PICKUP

Free Store Pickup - Fulfilled from Store:

In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.

Here’s how Free Store Pickup – Fulfilled from Store works:

• Shop your local store on acehardware.com.
• If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
• If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
• Once the order is placed, you will receive an Order Confirmation email.
• Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
• When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.

Free Store Pickup - Fulfilled from Warehouse:

When an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.

Here’s how Free Store Pickup – Fulfilled from Warehouse works:

• Shop your local store on acehardware.com.
• If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
• If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
• Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.
• Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
• When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.